Vitality

Due to external influences

Consumer Duty implementation

Series of digital enhancements made

Talking therapies made up 85% of mental health claims

Breast cancer half of all claims from women

"Plans increasingly provide clients with a complete end-to-end healthcare proposition"

Total percentage of claims increased to 96.9%

"MS is a condition underwriters will see fairly often, and it does present some challenges"

Claim assessment times is new measure for 2024