value added services

61% of total usage last year

“Protection conversations deserve the right time and effort”

Mental health challenges affected 57%

"More could be done by the industry to highlight quality measures"

Increase in cancer and MSK cases

“I’d spent two years trying to get a diagnosis for my foot problems”

"Customers can still be unsure of what support is available and relevant to them"

"The remortgaging journey is a key life moment when customers are already engaged"

App provides clinical health support

“My mission is to continue to champion the cause of claimants and vulnerable customers”