“Embrace the fact that you don't know everything”
Distribution, technology and underwriting
Advisers can't live without them. But can the market evolve with them?
"I hope the market is ready and poised for a year of strength"
"Make it easy to do the right thing"
Provider service quality, claims timescales and Consumer Duty
"We still need to do more to reduce complexity in our industry"
"Protection advice more than ever has been budget driven"