TCF

Financial services companies have lived with TCF for a while. Alistair Sclare considers whether it has been worth the pain of implementation.

Royal Liver supports customer segmentation

At progress from Royal Liver, we recently launched a campaign encouraging IFAs to adopt a customer segmentation approach. It was based on a piece of research we did on our own database with some quite insightful results.

The UK's protection industry appears to have lost its way in recent years, so now more than ever before, with the economy struggling to get back on its feet, is the time for a turn around. Peter Carvill talks to John Pollock.

In light of ever-changing customer needs and expectations, firms are constantly evolving TCF practices. Customer service specialist Derek Bishop explains how businesses can live up to TCF regulations.

As recession forces employers to make cost savings where possible, Peter Lauris advises how intermediaries can ensure healthcare benefits survive.

The FOS reflects on outcomes of ABI guidance

Is past claims performance a guide to the future or will the FOS work on transparency be valuable to the industry? Gill Salton asks.