TCF

A company's service standards, when done well, are deeply imbedded throughout the firm, says Lisa Hall, as she outlines the best approach to customer interaction

When cover is allowed to lapse, it incurs costs to the client if they wish to resume at a later date. Andy Milburn questions this practice and devises a cunning plan…

Under TCF regulations, advisers are required to look at their client's financial wellbeing and needs. With this in mind, what prominence should cash plans be given, and should they ever be at the forefront of a client's requirements.

PMI publishers Craigdallie have published a PMI Handbook for advisers.

Owain Thomas talks to Claire Ginnelly about a difficult year for private healthcare, the impact of the up-coming election, claims clarity and the potential sale of one of the market's biggest players

Insurers are charged with treating customers fairly and driving up conversion rates. These goals are not incompatible and advances in technology offer ways to succeed with both agendas, says Stuart Hayman

Care for the elderly and disabled at home are currently enjoying a high political profile.

Do you think the FSA gives value for money, or would Conservative plans to transfer its powers to the Bank of England be a reasonable course of action?

Income protection sales still lag behind other types of insurance. Ed Stuart-Brown and Colin Micklewright talk to Scott Sinclair, news editor at IFA-Online, to discuss why

The implementation of the RDR, in consultation until 30 October, will impact on protection, both through the providers and directly on IFAs. Stephen Gay, director of distribution development at Aviva Life, Robert Kerr, head of distribution development...