Scottish Widows

CII's Melissa Collett, Johnny Timpson of Scottish Widows and RedArc's Christine Husbands discuss meeting the needs of vulnerable customers with COVER editor

We need an environment of transparency and openness, argues Helen Dick of Scottish Widows

Scott Cadger of Scottish Widows explores care services and the value of supporting customers at the moment of truth

Christine Husbands, Melissa Collett and Johnny Timpson discuss meeting the care needs of vulnerable customers on Thursday 18 October

Peter Selby will join adviser firm as managing director of retail advice

ABI makes statement on consumer panel findings while key protection figures welcome call for Universal Credit means-testing exemption

Financial protection technical & industry affairs manager of Scottish Widows on improving access to insurance

Price comparison tool switches from insurer questionnaire format to customized style with 'catch-all questions' to reduce sales time

'Landmark' decision to overturn government's refusal of bereavement payment to Siobhan McLaughlin will have 'significant implications' for advisers

Siobhan McLaughlin denied both a lump sum of £2,000 bereavement payment, as well as £118-a-week widowed parent allowance