"We do not have products that adapt to people"
Impact of technology on helping customers
Insurers called to adopt technology
Disclosure is important
“Right now, protection for the Black community is discriminatory”
Service issues a 'serious blocker to new business'
“Charge a bit more and use that money to educate and get more clients”
“The law wasn't designed for people to understand it”
“I wouldn't trust generative AI to tell me the time, let alone embed it in a claims process"
“Who gets a better price; the earnest or the downright dishonest?”