Protection Distributors Group

Provider's first claims report

Improvements made

Eighth sponsor in 2023

Service issues a 'serious blocker to new business'

To support Consumer Duty outcomes

Claim assessment times is new measure for 2024

Total membership up to 26

At policy application and on-risk stages

“Further consolidation in the long run could diminish the value of seeing a broker”

“Bad firms seem to find loopholes around these kinds of rules”