Phil Jeynes

MetLife paid out to 692 customers

Are advisers salespeople?

'Consumers becoming ever more cost conscious'

Distribution, technology and underwriting

Provider service quality, claims timescales and Consumer Duty

For consumers unable to secure own cover

With a life or critical/serious illness policies

Changes to propositions, services can be refleced instantly

“Bad firms seem to find loopholes around these kinds of rules”

Including insurance