Neil McCarthy

Service issues a 'serious blocker to new business'

Claim assessment times is new measure for 2024

Total membership up to 26

At policy application and on-risk stages

“Bad firms seem to find loopholes around these kinds of rules”

Supporting the operational side of the organisation

Heath Protection, Towergate Health & Protection and Onestopmortgageshop

"Let’s hope to see some examples of real innovation from the industry in the second half of the year"

To improve claims process

New guides launched