Matthew Chapman

Episode two

"Don't be afraid to let your personality shine through"

FCA probe welcomed by industry

Are advisers salespeople?

Replacing Setul Mehta and Naomi Greatorex

'Consumers becoming ever more cost conscious'

Distribution, technology and underwriting

Provider service quality, claims timescales and Consumer Duty

“When I first joined the protection industry, I just felt completely foundation-less”

'Sometimes changing even one key behaviour will generate greater than usual actuarial benefit'