Kathryn Knowles

"You are not going to convert everybody"

Focus on inclusivity

Mental Health Awareness Week

“There is no silver bullet”

Cost-of-living crisis a key factor

Distribution, technology and underwriting

Provider service quality, claims timescales and Consumer Duty

"The move to protection has allowed me to do more of what I enjoy"

"Let’s be realistic about talking to clients about their budgets"

“Bad firms seem to find loopholes around these kinds of rules”