Supporting protection advisers on Consumer Duty requirements
“That's make or break for many customers”
“That's not the kind of flexibility in this day and age that we should be offering”
Replacing Setul Mehta and Naomi Greatorex
Only 15% of young people have basic understanding of IP
“I’d take the BMI chart and set it on fire”
“They’re talking about income protection and that's entirely our objective met"
Service issues a 'serious blocker to new business'