FOS

Barclays Bank has overtaken Lloyd's TSB as the source of the most payment protection insurance (PPI) complaints, according to figures from the Financial Ombudsman Service (FOS).

PPI complaints have doubled in the first half of this year with up to 1,500 new cases each day, according to latest Financial Ombudsman Service complaints statistics.

Advisers have not realised the impact the incoming Consumer Insurance Act will have when inputting medical information, a medical information provider has warned.

LifeSearch has highlighted the need to seek independent protection advice in a BBC Radio Scotland debate.

From a Financial Services Ombudsman update to panel discussions with interactive voting; this year's COVER forum programme has been finalised.

Charter UK has questioned the Financial Ombudsman Service review that has rejected calls for claims management companies to pay a fee for submitting bogus cases.

The Financial Ombudsman Service (FOS) has reported a more "entrenched" attitude by both consumers and businesses across the board in health insurance complaints.

Financial services firms will need the right systems in place in the move from a two-stage to a one-stage complaints handling process this week, Charter UK has warned.

CMCs

Complaints to the Financial Ombudsman Service about payment protection insurance increased year on year by 51%, and accounted for 60% of all new cases in 2011/2012.