FOS

CIExpert calls on industry to push for single plans

Individual Protection

CIExpert calls on industry to push for single plans

Requirement for advisers to justify joint life plans

clock 04 November 2024 • 3 min read
PIMFA urges higher FOS fees for fair treatment of financial services firms

Regulation

PIMFA urges higher FOS fees for fair treatment of financial services firms

Higher fee to claims management companies

clock 03 July 2024 • 1 min read
FOS increases complaint level predictions for 2024/25

Regulation

FOS increases complaint level predictions for 2024/25

Commitment to resolve 17% more cases

clock 04 April 2024 • 3 min read
Advice suitability complaints upheld by FOS head for record high

Adviser / Broking

Advice suitability complaints upheld by FOS head for record high

64% of all advice suitability complaints were upheld

clock 03 April 2024 • 2 min read
FOS expects 44,300 insurance complaints in 24/25

Regulation

FOS expects 44,300 insurance complaints in 24/25

Total of 181,300 complaints forecasted

clock 24 January 2024 • 2 min read
Cheapest is not the only way in protection, Ombudsman tells PDG

Adviser / Broking

Cheapest is not the only way in protection, Ombudsman tells PDG

"The PDG feel that compliance officers should review the restrictions they impose on their advisers"

clock 06 July 2023 • 5 min read
FOS confirms temporary change to business-specific complaints data

Regulation

FOS confirms temporary change to business-specific complaints data

Changes designed to incentivise firms to settle proactively

clock 03 April 2023 • 2 min read
FCA reappoints FOS chair for a second term

Regulation

FCA reappoints FOS chair for a second term

Baroness Manzoor reappointed until 2 August 2025

clock 31 January 2023 • 2 min read
FOS freezes levy and case fees as firms face cost pressures

Regulation

FOS freezes levy and case fees as firms face cost pressures

Compulsory jurisdiction levy frozen at £106m

clock 16 December 2022 • 2 min read
'Elephant in the jungle': FCA chief addresses Consumer Duty worries

Regulation

'Elephant in the jungle': FCA chief addresses Consumer Duty worries

Regulator has overcome ‘biggest stumbling blocks’ in rule implementation

clock 17 November 2022 • 3 min read
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