Financial Conduct Authority

Questions about ongoing services in response to Consumer Duty

17% surge in interventions recorded to protect consumers

Calls on firms to embrace the regulator’s proposals

New briefing published by charity

Three quarters held cover through employee benefits

Charges to be split into component parts: advice, fund, and product

“These behaviours diminish confidence in insurance”

Publication of multi-firm review highlights areas for improvements

Principals have ended relationships with over 1300 ARs

The regulators aim to highlight non-financial misconduct