"It takes longer than ever to get underwriting terms"
"A good sales process is one in which a customer feels like more than just a number"
"More work to do" to achieve targets
“These behaviours diminish confidence in insurance”
Publication of multi-firm review highlights areas for improvements
Principals have ended relationships with over 1300 ARs
The regulators aim to highlight non-financial misconduct
To support Consumer Duty outcomes
Latest ‘Dear CEO’ letter lays out regulatory concerns
Approvals for unregulated firms