FCA

Three quarters held cover through employee benefits

Charges to be split into component parts: advice, fund, and product

"It takes longer than ever to get underwriting terms"

"A good sales process is one in which a customer feels like more than just a number"

"More work to do" to achieve targets

“These behaviours diminish confidence in insurance”

Publication of multi-firm review highlights areas for improvements

Principals have ended relationships with over 1300 ARs

The regulators aim to highlight non-financial misconduct

To support Consumer Duty outcomes