Consumer Duty

Loaded premiums are a concern

Tim Hogg, director at Fairer Finance, identifies four challenges for insurers to ensure new PMI customers experience fair value.

Impact of technology on helping customers

Only 15% of young people have basic understanding of IP

Supporting Consumer Duty implementation

Customer lens has never been more important

Available to new and existing clients

Protection had smallest proportion of customers ‘in difficulty’

“Customers definitely don't trust claims stats”

To support Consumer Duty outcomes