Consumer Duty

Focus on customer outcomes

Prioritising customer service, retraining advisers on protection products and engaging a younger demographic can help firms navigate a challenging climate with success

More consistent treatment from providers

"We could simplify things for everyone"

Now offering a two-stage vulnerability evaluation framework

Partnership with Wessex Group

To meet Consumer Duty and vulnerability regulatory expectations

Alun Beynon, Protection Specialist at Scottish Widows, provides his views on Consumer Duty and Underwriting.

Compliance clinic launched

64% of all advice suitability complaints were upheld