communications

Simon Tindal picks out the key discussion points that emerged from the recent 'Future of General Insurance' conference, which highlighted the way communications in the insurance industry are rapidly evolving

When we work in a specific industry for long enough we learn to speak in a different language. And we often forget the man on the street doesn't understand that language, writes Roger Edwards.

A failure to tell staff about the benefits on offer is costing UK firms £2.7bn a year through increased staff turnover and sickness absence, Cass Business School research reveals.