claims

Rise of AI-enabled fraud

Technology

Rise of AI-enabled fraud

Claims handler survey

clock 20 September 2024 • 2 min read
L&G Group Protection adds vocational support

Group Protection

L&G Group Protection adds vocational support

Partnership with Ergocom

clock 18 September 2024 • 2 min read
PDG launches IP claims guide

Insurer

PDG launches IP claims guide

Stress claims focus

clock 17 September 2024 • 2 min read
£7.34bn paid out in 2023: ABI

Insurer

£7.34bn paid out in 2023: ABI

ABI and GRiD data

clock 02 September 2024 • 1 min read
Accident-only IP sales rising

Insurer

Accident-only IP sales rising

National Friendly data

clock 02 September 2024 • 1 min read
Customers would pay for enhanced terminal illness definition: Guardian

Whole of Life

Customers would pay for enhanced terminal illness definition: Guardian

74% of advisers agree

clock 27 August 2024 • 2 min read
Empathy alone is not enough

Individual Protection

Empathy alone is not enough

How to talk to with a bereaved customer

clock 09 August 2024 • 4 min read
Nearly half of young people on Aviva pathway assessed for ADHD

Group Protection

Nearly half of young people on Aviva pathway assessed for ADHD

More than half assessed for autism spectrum disorder

clock 08 August 2024 • 1 min read
Time to focus on misrepresentation

Insurer

Time to focus on misrepresentation

A challenge for denied claims

clock 05 August 2024 • 4 min read
Claims journeys require more empathy

Whole of Life

Claims journeys require more empathy

“I'm sorry for your loss”

clock 24 July 2024 • 5 min read
Most read
01

IPT receipts hit £1.2bn in November

20 December 2024 • 2 min read
02

Demand for protection and health to rise in 2025: The Exeter

20 December 2024 • 2 min read
03

Healthy life expectancy falling: ONS

18 December 2024 • 2 min read
04

Firms using GDPR as scapegoat for Consumer Duty failures: MorganAsh

17 December 2024 • 2 min read
05

Little change in economic inactivity: ONS

17 December 2024 • 3 min read