Aviva

Complaints about income protection (IP) and critical illness cover (CI) fell in the second half of 2014 figures from the Financial Conduct Authority (FCA) have revealed.

Aviva has announced changes to its senior management following the acquisition of Friends Life by Aviva.

Aviva's shareholders have approved the merger with Friends Life in a meeting in London.

Aviva has expanded the availability of its virtual health service app to its group risk customers.

The merger between Friends Life and Aviva has been cleared by the regulators, meaning that only the shareholder vote now remains to be cleared.

Aviva paid out £513m on claims in 2014, an increase on the 2013 figure of £505m as it released its annual claims statistics.

Aviva has said it expects its acquisition of rival Friends Life to generate extra revenue of £600m over the next two years, including cost savings for the company of £225m.

Friends Life and Virgin Money have launched the first of their planned range of life insurance products.

The word protection has ‘toxic' connotations due to consumers wrongly associating products with the PPI scandal, according to the chairman of the All Party Parliamentary Group for Insurance and Financial services.

COVER investigates the trend for insurers to launch virtual private GP access and asks whether this could be the game changer that PMI has been looking for.