Phil Deacon: 'Value Add' or 'Must Have'? The right way to talk about claims support

"People live longer lives and the number living with chronic conditions has increased"

clock • 3 min read

Phil Deacon, head of claims at Guardian, writes that specialist support services for neurological conditions have become a "must have" as part of the protection claim process and examines the challenger insurer's recent partnership with Krysalis Consultancy.

In December, Guardian revealed its working with neurological support service, Krysalis Consultancy, to launch their new ‘Neuro Logical' support package to the life and health insurance sector. Introducing the partnership on stage at the Protection Review conference, we're delighted to play our part in bringing such an important service to the industry. In my role, as head of claims at Guardian, I can't stress enough just how crucial the protection industry is to peoples' lives and I don't just mean in terms of providing peace of mind and financial resilience. Yes, that's clearly impor...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Critical Illness

FCA launches market study into pure protection

FCA launches market study into pure protection

Broad remit for investigation

Cameron Roberts
clock 28 August 2024 • 2 min read
Core vs comprehensive CI

Core vs comprehensive CI

Question of quality

Alan Lakey
clock 13 August 2024 • 2 min read
The importance of care

The importance of care

Value-added services for Cancer survivors

Alan Lakey
clock 10 July 2024 • 3 min read