Phil Deacon: 'Value Add' or 'Must Have'? The right way to talk about claims support

"People live longer lives and the number living with chronic conditions has increased"

clock • 3 min read

Phil Deacon, head of claims at Guardian, writes that specialist support services for neurological conditions have become a "must have" as part of the protection claim process and examines the challenger insurer's recent partnership with Krysalis Consultancy.

In December, Guardian revealed its working with neurological support service, Krysalis Consultancy, to launch their new ‘Neuro Logical' support package to the life and health insurance sector. Introducing the partnership on stage at the Protection Review conference, we're delighted to play our part in bringing such an important service to the industry. In my role, as head of claims at Guardian, I can't stress enough just how crucial the protection industry is to peoples' lives and I don't just mean in terms of providing peace of mind and financial resilience. Yes, that's clearly impor...

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