Nearly half (46%) of multinational company headquarters are prioritising the expansion of employee-facing technology usage, including the use of artificial intelligence (A) and other advanced technologies, to support benefits management, according to Towers Watson.
The Global Priorities for Employee Benefits survey by Towers Watson, a WTW business, surveyed 264 global organisations across a range of industries about their benefit strategies. The research found that employers planned to extend their technology usage to improve benefits navigation and decision-making. There was a particular focus on the use of AI to support data management, employee support and operational efficiency. Specifically, 52% of multinational headquarters considered the use of data-driven insights to be a ‘high' or ‘top priority' for enhancing the employee benefits exper...
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