The Exeter to outsource PMI claims to AXA PPP

clock • 1 min read

The Exeter has announced that AXA PPP healthcare will manage all aspects of its private medical insurance claims processing for both new and existing business from 1st November 2016.

The Exeter will continue to operate independently and both insurers will compete as normal in the UK individual private medical insurance market.

The insurer said the "agreement will bring many benefits to members including better access to the claims service at evenings and weekends through longer opening hours."

Potential economies of scale anticipated as a result of the agreement may help offset the impact of medical inflation and control annual premium increases, the insurer also said. 

Andy Chapman CEO of The Exeter [pictured] said: "This is an important development and one which demonstrates our commitment to our members and the PMI market."

"We're determined to continually enhance our proposition and deliver a market leading service.

"This next important step will deliver improved access and anticipated economies of scale to help us offset the impact of medical inflation in annual premium reviews."

 

More on PMI

PMI admissions hit fourth record year in a row: PHIN
PMI

PMI admissions hit fourth record year in a row: PHIN

Fifth consecutive year of growth

Jaskeet Briah
clock 10 June 2026 • 3 min read
Private health admissions up 23% since pre-pandemic: PHIN
PMI

Private health admissions up 23% since pre-pandemic: PHIN

953,000 admissions in 2025

Cameron Roberts
clock 02 June 2026 • 1 min read
PMI claims satisfaction rises despite consumer fall in trust
PMI

PMI claims satisfaction rises despite consumer fall in trust

Fairer Finance's Trust in PMI Index

Jaskeet Briah
clock 18 May 2026 • 3 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read