L&G Early Warning System leads to payments of £23.4m in 2015

clock

Legal & General's (L&G) Early Warning System has led to pay outs of £23.4m in 2015 so far, with £125.3m of pay outs since it began in 2010.

The Early Warning System lets advisers know when policies are cancelled and lapsed, so they can then contact clients to ensure they are aware.

Andy Clark, head of commercial management & distribution quality, at Legal & General, said: "These figures are testament to our efforts in supporting advisors to not only generate new business, but also retain existing clients.

"Helping advisers to develop and monitor the quality of business processes feeds in to the level of customer service brokers can offer, which in turn improves client retention.

"Ensuring that policyholders are kept up-to-date, particularly with developments concerning the validity of their cover, is a large part of an advisor's job, and we're pleased to be able to help with this integral process."

Further reading:

L&G payout over £400,000 on children's CI for leukaemia

Why retention is as important as the initial sale

Mixed protection results for L&G

 

More on Adviser / Broking

Demand for protection and health to rise in 2025: The Exeter

Demand for protection and health to rise in 2025: The Exeter

Survey from The Exeter

Cameron Roberts
clock 20 December 2024 • 2 min read
2024 year in review: Advisers look back on quality

2024 year in review: Advisers look back on quality

Market reduction, adviser skills and the mortgage market

Cameron Roberts
clock 19 December 2024 • 5 min read
Advisers continue demand for vulnerable customer support

Advisers continue demand for vulnerable customer support

Rise in training take-up for Just Group

Jaskeet Briah
clock 16 December 2024 • 2 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read