APRIL UK will switch its claims handling to Healix from 1 September 2015 for their private medical insurance (PMI) plans, to go paperless and end the 'archaic' paper-based service.
Enhancements as a result of the switch to Healix include a telephone based claims service, meaning APRIL UK policyholders will no longer have to complete a claim form.
The telephone claims service will allow policyholders to provide details over the telephone to Healix who can then offer immediate authorisation for the initial consultation.
Healix will also adopt a "direct to diagnostic approach", aiming to provide faster access to hospital tests and scans, by giving authorisation following GP referral, without the need for a specialist consultation.
Oliver Jones, broker development manager at APRIL UK, said: "Working with brokers on a daily basis, one of the constant feedback points I get is regarding our paper-based claims process.
"With Healix, we can finally remove this archaic process and become paperless which will really show our statement of intent."
Isaac Lam, business development director at APRIL UK, said: "For us, it's paramount that our policyholders get fast access to their healthcare benefits, without unnecessary delay and paperwork.
"We are delighted to have Healix on-board, their reputation in the market speaks for itself.
"Not only will they streamline our process, but ensure a smooth customer journey once a claim is underway."
Bruce Eaton, managing director at Healix Health Services, said: "Having claims managed by nurses means we have skilled people on the telephone who are able to evaluate the claim and provide authorisation there and then, avoiding unnecessary delay.
"At the same time they are able to provide the claimant with informed advice and support if needed.
"We are very excited about working with APRIL UK and are looking forward to helping them provide a superior claims experience for their policyholders."
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