LV= makes changes to adviser services

clock

In addition to its website redesign, LV= has also switched its adviser telephone services to Freephone numbers, and appointments for its teleinterview service can now be made online.

There is also now a Freephone service for complaints, in line with recommendations from Ofcom.

The Freephone numbers for advisers are for the pre-underwriting helpline, telephone-based account managers and new and exisiting business support lines, with calls being free from both mobiles and landlines.

The website changes have included making it more responsive for those using tablets and mobile to access the LV= adviser site, and a new layout.

Making appointments for the teleinterview service online can be done by advisers or by clients with appointments from an hour afterwards available.

LV= has made the changes following feedback from advisers, Justin Harper, head of marketing at LV=, said feedback so far on the website has been "overwhelmingly positive".

Justin Harper, Head of Marketing at LV=, said: "We've had that site for about three or four years, they just get tired and they're in need of updates.

"We particularly wanted to make the site responsive for mobile technology, whilst it's still an emerging use for the adviser side, we've seen that starting to grow so the information is far more accessible and easy to hook into and link into."

He added: "On the online teleinterview, this is partly driven by the fact we've got a new adviser site, with the new technology it's making it far more easy to access these, and the feedback we've got from advisers is that they'd like the opportunity to book slots themselves, they can now do that and their client can too, all online."

Further Reading:

Adviser in the Antarctic is first Seven Families ambassador

LV= to hold more income protection seminars

LV= joins UnderwriteMe

More on Insurer

Mike Hay takes permanent role at Benenden Health

Mike Hay takes permanent role at Benenden Health

Hay named chief people officer

Jaskeet Briah
clock 03 March 2025 • 1 min read
HSBC Life pays out £93m in 2024

HSBC Life pays out £93m in 2024

Pay out of £15.5m for CI claims

Jaskeet Briah
clock 27 February 2025 • 2 min read
Aviva reports 42% increase in protection sales

Aviva reports 42% increase in protection sales

£375m in revenue

Cameron Roberts
clock 27 February 2025 • 2 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read