Warning on 'call-back' phone scam targeting advisers

clock

LifeQuote is warning any adviser that offers a call back service to beware of an increase in 070 phone scams.

The protection insurance service is warning advisers and their staff to be vigilant to avoid being stung by fraudulent premium rate call backs for quotes or product information.

Fraudsters are targeting financial services industry firms using 070 numbers as many companies offer telephone call back.

Scammers can pocket around £1 per minute for calls back to their number and the scammers are sophisticated and will often target complex products so that they can extend the length of a call, the firm warned. 

Neil McCarthy, sales & marketing director of LifeQuote, said: "As a large protection provider, we offer both advisers and their clients a call back service and have seen an increase in fraudulent requests.

"We have systems in place to highlight these numbers, but it is reasonable to assume that many insurance brokers, mortgage advisers, protection specialists and anyone else that offers a similar service will also be targeted, hence our warning to put similar procedures in place."

More on Regulation

The COVER Review: Consumer Duty changes, a new protection club and healthcare updates

The COVER Review: Consumer Duty changes, a new protection club and healthcare updates

Week commencing 29 September 2025

COVER
clock 03 October 2025 • 1 min read
FCA to streamline Consumer Duty requirements

FCA to streamline Consumer Duty requirements

Regulator to consult on changes to rules in H1 2026

Sahar Nazir
clock 01 October 2025 • 2 min read
Firms face challenges producing Consumer Duty board reports: CII

Firms face challenges producing Consumer Duty board reports: CII

Data is a key roadblock

Cameron Roberts
clock 26 September 2025 • 2 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read