Bupa achieves growth amid falling customer numbers

clock

Bupa UK had a 124% increase on private medical insurance profits compared to the same time last year but faced a drop in customer numbers, according to its half year results.

Underlying profit revenues soared over the previous year to £59.2m compared to £26.4m at 2012's first half, an increase of 124%.

Revenues reached £1,255.3m in the first half of 2013, compared to H1 2012 where revenues had met £1,252.4m.

Despite this, the insurer's results revealed customer numbers fell by 3% from 2.9m to 2.8m over the past year.

The insurer said overall "Performance in the UK was much improved, as revenues held steady year-on-year and profits increased as a consequence of improved claims cost management and healthcare purchasing, and savings resulting from prior year claims being lower than anticipated in Bupa Health Funding."

However, "revenues fell and customer numbers overall were 2.8% lower year-on-year, driven by the sluggish economic environment and the increasing trend towards price-led competition in what has been a contracting market" it added.

Meanwhile, the insurer said Bupa International "performed strongly" with substantial growth in customer numbers, revenue and profit.

Revenues increased by 10% from £423.9m to £464.8m and underlying profit increased by 16% from £44.0m to £51.1m over the past year.

Stuart Fletcher, chief executive of Bupa, said: "We saw an encouraging upswing in profits in the UK, as initiatives taken by our health funding business to improve claims management, began to deliver benefits."

More on Insurer

23% of SMEs could fold if they lost a key person: Scottish Widows

23% of SMEs could fold if they lost a key person: Scottish Widows

SME research

Cameron Roberts
clock 05 August 2026 • 2 min read
Royal London records rise in sales amid IP changes

Royal London records rise in sales amid IP changes

New protection business sales up by 6%

Jaskeet Briah
clock 05 August 2026 • 2 min read
L&G new business premiums up 22% in H1 2026

L&G new business premiums up 22% in H1 2026

Total gross premiums of £1.19bn for protection

Jaskeet Briah
clock 05 August 2026 • 1 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read