AIFA floats 'customer agreed liability' long-stop solution

clock

The Association of Independent Financial Advisers (AIFA) has proposed the idea of ‘customer agreed liability' as a way of tackling the absence of a 15-year long stop on complaints.

AIFA is expecting the issue to be raised through an amendment to the Financial Services Bill in the in the House of Lords, although Hannant insisted government opposition to any ideas there would not kill off efforts to reform the system.

"If that is an unsuccessful route, we will be pursuing the debate with the Financial Conduct Authority when it comes around," he said.

"We believe it is incumbent on the new regulator to take a fresh look at this."

Today's report also set out consumer research which suggested 76% of those who have received advice believe there should be some sort of limit on liability.

Meanwhile, 87% of advisers questioned supported the introduction of a long-stop, with 57% citing open-ended advice liability as a critical issue for their business over the next 10-15 years.

More on Adviser / Broking

What's the point of panels?

What's the point of panels?

Panels’ impact on customer choice

Alan Lakey
clock 04 April 2025 • 4 min read
Professional Skills: Why clients don't buy insurance for the freebies

Professional Skills: Why clients don't buy insurance for the freebies

Focus on outcomes not add-ons

Ash Borland
clock 01 April 2025 • 2 min read
Gallagher joins amii

Gallagher joins amii

Employee benefits consulting

Jaskeet Briah
clock 31 March 2025 • 1 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read