Public trusting internet over medical profession - Best Doctors

clock

People are increasingly depending on the internet for health related information, Best Doctors has said.

The medical information provider said one in four British women has misdiagnosed themselves on the internet, then gone on to buy the wrong medication with which to treat themselves.

It said this suggests a continuing trend for people to trust the internet over medical professionals or friends and family. It has emerged that one fifth had at some time wrongly suspected they had a serious disease.

Best Doctors recently commissioned IPSOS Mori to conduct a survey of 1,000 adults in the UK. 89% of those responding said they would go-online following diagnosis by their doctor.

Patients are using the internet both to self-diagnose but also to verify the findings of their doctor, supplementing the information they have been given and seeking alternatives.

Dominic Howard, Director, Europe commented: "Whilst we welcome individuals taking more control of their health, clearly the ability of those with no medical training to interpret correctly health information on the internet and to distinguish between what is reliable and relevant is questionable.

"In some cases it can also cause unnecessary anxiety as the phenomenon of ‘cyberchondria' grows.

"About 12% of people that come to Best Doctors do so because they were unclear about what their doctor had told them.

"This itself can be a symptom of the lack of time patients often have with their doctor but also the embarrassment and inconvenience of having to go back and seek further information face-to-face. In other cases the internet is simply a means of avoiding discussing health issues with anyone at all."

More on PMI

Cancer admissions rising most among 40-49-year-olds
PMI

Cancer admissions rising most among 40-49-year-olds

PHIN data

Jaskeet Briah
clock 06 February 2026 • 2 min read
Diagnostics top PMI claims: Howden
PMI

Diagnostics top PMI claims: Howden

42% of policyholders claimed on PMI

Jaskeet Briah
clock 26 January 2026 • 2 min read
Record Q4 for PMI: Healthcode
PMI

Record Q4 for PMI: Healthcode

11.8m invoices generated

Cameron Roberts
clock 22 January 2026 • 1 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read