The Finance & Technology Research Centre (F&TRC)Protection Forum is looking for feedback on a draft Good Practice statement for business retention systems.
The statement, based on the views of the advisers represented at on the forum, looks at how providers can increase the speed at which advisers are notified of when direct debits are missed or cancelled so customers can be contacted in a matter of days rather than weeks.
The draft was presented to providers on September 30th, and is now being distributed for wider consultation by F&TRC for feedback so that a final practice statement can be agreed at the next meeting in December.
Adviser firms or Providers who would like to engage in this process and submit their feedback to the good practice statement that is being developed can do so by clicking on http://www.adviserforum.org/goodpracticenotes/default.asp - the deadline for receiving feedback is 4th November 2010.
Commenting, Ian Jefferies, Head of Marketing for Fortis Life UK, said: "The Protection Forum is developing into one of the most valuable industry groups that I have been involved in. Whilst some groups tend to become talking shops, the Forum is tackling specific business issues that will encourage more effective ways for distributors and providers to work together."
Adviser firms already working with Protection Forum include LifeSearch, London & Country, Proactive Medical & Life, Sesame Bankhall Group and Master Adviser.
