FSA to issue PPI response in New Year

clock

The FSA says it will issue a policy statement on responses to its consultation on payment protection insurance (PPI) next year.

It has received a large number of responses to last September's proposals, which include new guidance and rules for the fair handling of PPI complaints.

The proposals stemmed from the FSA's concerns about the fairness with which firms have assessed consumer complaints about past PPI sales, which have significantly increased in recent times.

The FSA added it will consider any further comments received until the end of the year.

Firms remain obliged to treat PPI complaints fairly in the interim (under the existing requirements in the DISP module of the FSA handbook).

 

 

More on Regulation

ABI appoints Kay Swinburne as chair

ABI appoints Kay Swinburne as chair

Effective immediately

Jaskeet Briah
clock 03 April 2025 • 2 min read
PDG responds to FCA Market Study update

PDG responds to FCA Market Study update

Expanded terms of reference

Cameron Roberts
clock 31 March 2025 • 2 min read
Banning commission is an 'extreme' outcome of Protection Market Study: FCA

Banning commission is an 'extreme' outcome of Protection Market Study: FCA

Regulator tells delegates at COVER Summit North conference

Jaskeet Briah
clock 27 March 2025 • 3 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read