Zurich half year results: 91% of CI claims payout

clock

Zurich's half year results showed 91% of critical illness claims were paid out.

The payments amounted to £32.7m and the number of claims paid out for its UK life policy customers was 411; with one policy paying out £1.05m.

Non-disclosure was cited as the reason for 1.5% of declined claims and the remaining 7.5% were turned away because condition definition was not met.

Peter Hamilton, head of protection proposition at Zurich, said: "In the small proportion of cases where claims can't be paid, it's largely because the condition suffered does not meet the terms of the policy. As a nation, we remain hugely under insured; cover such as this is an essential element of sound financial planning.

"It is also encouraging to see claims declined due to non-disclosure rates remaining low. Investment by the industry into initiatives to help improve understanding of the issues seem to be paying off."

Cancer was the most common reason for payments at 60%.

Heart attack accounted for 13% and stroke for 7%, while benign brain tumour and multiple sclerosis each accounted for a further 5% of payments.

Zurich publishes both annual and six-monthly critical illness claims statistics.

 

Author spotlight

Nicola Culley

More on Insurer

Steve Bridger to join Aviva GI

Steve Bridger to join Aviva GI

Matt McGill to takes the role

Cameron Roberts
clock 28 April 2025 • 1 min read
The COVER Review: Swiss Re Group Watch 2025, IPT and mental health

The COVER Review: Swiss Re Group Watch 2025, IPT and mental health

Week commencing 21 April 2025

COVER
clock 25 April 2025 • 1 min read
Bupa to open 70 UK mental health centres

Bupa to open 70 UK mental health centres

Face-to-face talking therapies

Jaskeet Briah
clock 24 April 2025 • 2 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read