Service

Health & Case Management Ltd (HCML) has re-launched its catastrophic injury case management service.

iPipeline has announced the launch of its new indicative underwriting decision tool on Assureweb, which is designed to help advisers meet their Treating Customers Fairly (TCF) duties.

Defaqto's Protection Service Satisfaction survey has found the timeliness of processing new business is the most important aspect of service for advisers recommending individual protection products.

Paul Robertson discusses Ageas's Darren Sprigg's vision of a high tech protection market

Lloyds Banking Group has admitted to failings in its handling of payment protection insurance (PPI) complaints, following an undercover investigation.

Tips from Bright Grey

LV= paid out 95% of underwritten protection claims in 2012. This includes 99% of life cover claims, 91% of critical illness claims, 88% of income protection claims, and 98% of unemployment claims.

An adviser who helped his customer negotiate a difficult settlement on an old protection policy has been specially recognised at Legal & General's 2012 Business Quality Awards.

In the first of a planned series of protection policy improvements, Ageas Protect has extended its existing partnership with Best Doctors and now gives all new customers access to expert medical opinions as soon as their policy goes on-risk.

A study by mutual Benenden Healthcare Society found only 41% of those questioned believe the NHS will be there for them in 10 years' time.