vulnerable customers

"Emerging technology solutions can now both manage and monitor vulnerability"

IP and critical illness cover “too expensive”

"Certain individuals are more vulnerable to its effects than others"

"Vulnerability is the foundation on which the Consumer Duty pillars are built"

“Sadly, the experience of many is that they are still passed from pillar to post”

“I've helped to influence the way the industry sees people with mental health”

FCA chief speech at the annual City Banquet at Mansion House

"Firms must also understand the characteristics of any consumer who experiences harm or a bad outcome"

Partnership with Plain Numbers Project

Addressing customer vulnerability