vulnerable customers

Vulnerable customer an area of improvement for firms

Launches cross-sector Vulnerability Data Sharing Taskforce

Warning AI could make markets more opaque

COVER hosted its Customer Care Conference today (1 July, 2026), focussing on supporting customers beyond the policy.

Revisiting three original families

COVER Classroom

“Those who are truly vulnerable are being lost in the sea of those who are not”

First-time buyer focus

Fifth provider to enter the market

Data from the MorganAsh Resilience System (MARS)