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vulnerable customers

Firms urged to build 'fit-for-purpose' processes amid FCA bereavement review

Regulation

Firms urged to build 'fit-for-purpose' processes amid FCA bereavement review

Financial advice firms ‘lack a clear service strategy for bereaved clients'

clock 19 May 2026 • 5 min read
Less than half of bereaved customers receive support they need: FCA

Adviser / Broking

Less than half of bereaved customers receive support they need: FCA

Review to focus on platforms, advisers and wealth managers

clock 13 May 2026 • 2 min read
FCA to introduce multi-firm review for bereavement processes

Regulation

FCA to introduce multi-firm review for bereavement processes

Review expected to launch this year

clock 08 May 2026 • 2 min read
AI-driven customer vulnerability fraud on the rise: MorganAsh

Technology

AI-driven customer vulnerability fraud on the rise: MorganAsh

New risk to financial services

clock 30 April 2026 • 2 min read
Insurance economic abuse on the rise: The Exeter

Insurer

Insurance economic abuse on the rise: The Exeter

Product flexibility is key

clock 16 April 2026 • 2 min read
The COVER Review: Probate, customer vulnerability and education

Individual Protection

The COVER Review: Probate, customer vulnerability and education

Week commencing 6 April 2026

clock 10 April 2026 • 1 min read
LV= joins Experian's Support Hub

Insurer

LV= joins Experian's Support Hub

Sharing vulnerability needs

clock 07 April 2026 • 1 min read
CII releases vulnerable client management report

Individual Protection

CII releases vulnerable client management report

Supporting firms expand potential client base

clock 07 April 2026 • 2 min read
Data protection is no barrier to collect and share vulnerability data: FCA

Regulation

Data protection is no barrier to collect and share vulnerability data: FCA

Manufacturers and distributors expected to work collaboratively

clock 30 March 2026 • 2 min read
The COVER Review: Claims, financial results and product innovation

Insurer

The COVER Review: Claims, financial results and product innovation

Week commencing 23 March

clock 27 March 2026 • 1 min read
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