vulnerable customers

“We can no longer walk away from this conversation”

Many customers left without support

In favour of using Consumer Duty

58% of adults with online access did not have protection

Financial Services Bill to launch in 2026

"Let's get back to a market where we have outliers and that is seen as a good thing"

Callum Beaton and Debbie Mitchell appointed

Delays creating uncertainty in the market

End of year special

Charles Randell CBE joins