Scottish Provident

The names of Bright Grey and Scottish Provident will soon vanish as they adopt the Royal London moniker. Jennifer Gilchrist explains how providing quality customer service will remain the company's sole aim

Bright Grey has now rebranded to Royal London as the mutual confirmed it would move to a single protection business bringing together ‘the best elements of the Bright Grey and Scottish Provident brands' by the end of the year.

Royal London has revealed that it paid out on 90% of Income Protection (IP) claims in 2014, with a total payout of over £3.2m.

The CEO of Royal London has admitted that the insurance group's protection providers had 'tired' propositions in revealing a sharp fall in new protection business.

Family income benefit has been added to the Finance & Technology Research Centre's (F&TRC) Quality Analyser research tool.

The Finance & Technology Research Centre (F&TRC) has launched a tool for advisers, the Quality Analyser Research and Panel Selection comparison service for protection.

Royal London Group has seen a fall in the protection side of its business of 29%, offset by rises in its pension business.

UnderwriteMe has gone live, as Exeter Family Friendly, Scottish Provident, Scottish Friendly and SunLife are now using UnderwriteMe software within their own propositions, with three further insurers set to go-live in the next quarter.

A husband and wife have been sentenced after he faked his death in a bid to collect more than £1.1 million from life insurance policies and investments.

Royal London's operating profits for 2013 were up to £346m, with new business accounting for £70m of the gains.