PPI

Lloyds Banking Group has been accused of using a regulatory loophole to cut the amount of compensation it pays to customers mis-sold payment protection insurance (PPI), a BBC investigation has claimed.

The mortgage industry should expect compensation claims from customers who were not offered financial support mechanisms when taking out their loans, claims management firms have said.

The Ministry of Justice increased pressure on the claims management sector last year resulting in the removal of more than 200 licences from firms flouting the rules.

Lloyds Banking Group says it is increasing its provision for the mis-selling of payment protection insurance (PPI) by another £1.8bn, bringing the total to nearly £10bn.

What effect will the release of FOS findings have on CI? Alan Lakey investigates.

The interaction of protection products and the welfare state can throw up anomalies, but there are solutions. Nick Kirwan explains.

The Financial Ombudsman Service is expected to scrap its fee of £350 for mis-sold payment protection cases after amassing "considerable" funds since the fee's introduction in April 2012.

The introduction of simple protection products is being hampered by divisions among providers, writes John Letizia.

Regular COVER columnist Richard Walsh reveals a colourful past in Whitehall as an NHS reformer and his views on the future of the protection market.

As the Ombudsman publishes its final decisions Richard Walsh sees how it can improve its reputation.