“That's not the kind of flexibility in this day and age that we should be offering”
“We believe it should be up to the customer to determine what is fair value”
Loaded premiums are a concern
Achieving better consumer outcomes
"It takes longer than ever to get underwriting terms"
Service issues a 'serious blocker to new business'
To support Consumer Duty outcomes
“Inconsistent with specific sections of UK GDPR”
Claim assessment times is new measure for 2024