Northern Rock

Northern Rock completed its rebrand to Virgin Money over the weekend, after Richard Branson bought the troubled lender for £747m in November 2011.

The chair of the All Party Parliamentary Insurance and Financial Services Committee has described Labour proposals to re-mutualise Northern Rock as "crazy".

In September the Financial Ombudsman Service (FOS) published company specific complaints data for the first time while the ABI has published company aggregated data.