Aegon has launched a website and guide aimed at helping customers understand the claims process.
Pioneer has hit out at providers who "change the goalposts" mid-claim while also joining the chorus of insurers urging all income protection (IP) claims approval rates to be published.
Aegon has released a new protection claims guide with the aim of reducing non-disclosure and helping advisers manage their clients' expectations.
Critical illness (CI) payouts are continuing to rise and non-disclosure rates are also improving, new figures show.
LV= paid 90% of claims across both critical illness (CI) and income protection (IP) last year.
Bright Grey has announced it paid 96% of life claims last year, an increase of 5% on the previous figures.
The provider, which is now five years old, paid out £7.5m in benefits to customers between 01/01/09 and 31/10/09.