Legal and General

L&G and Perci Health research

L&G research findings

Week commencing 17 February 2025

Growth in ONIX platform

Laura Mason and Katie Worgan added

NHS reform

Takes role of market development director

Prioritising customer service, retraining advisers on protection products and engaging a younger demographic can help firms navigate a challenging climate with success

Customer retention focus

High quality customer service offers a chance to raise industry standards, especially in claims speed and communication.