As insurers grapple with rising claims due to aging populations and the lingering effects of COVID-19; firms must strike a balance between automation and personalized service to deliver a superior claims experience.
High quality customer service offers a chance to raise industry standards, especially in claims speed and communication.
Adam Higgs of Protection Guru discusses how Vitality's latest protection product updates will help to improve the market.
According to Justin Taurog, Managing Director at VitalityLife, there has never been a better time to embrace a less transactional approach to insurance.
Customer expectations have changed. It’s the natural course of life. Circumstances change, technologies develop and consumers expect suppliers to keep up with the latest industry trends or they simply jump ship. Insurance providers are aware of this and...