FSA

The FSA has borrowed a total of £200m from two banking giants after falling into debt for the first time, reports suggest.

A large proportion of the protections sales force is under qualified to sell protection in a market offering huge opportunities, says Richard Verdin.

Do you think that any standardisation of qualifications for advisers will improve public trust in the insurance industry, leading to an uptake in the amount of people seeking out independent advice?

Financial advisers have been warned to tighten their data security as new powers mean they could be fined twice for breaches.

The FSA has been criticised for coupling short-term income protection (IP) with payment protection insurance (PPI) in a letter warning providers about contract terms.

The FSA has extended its regulation to encompass those that perform a ‘significant influence' function at firms. In a policy statement the FSA said it would place greater emphasis on the role of senior management, including non-executive directors (NEDs)....

HSBC subsidiaries have been fined a total of £3m for failing to protect their customers' personal data.

The disclosure requirements proposed for restricted advice in the latest RDR consultation paper need to go further and require firms to use a mandatory form of words in their initial disclosure information, says Skandia.

Last month, I covered some of the outstanding matters raised in the IP Task Force White Paper that need to be resolved in order to remove any potential consumer detriment at claims stage for income protection (IP) insurance.

In light of ever-changing customer needs and expectations, firms are constantly evolving TCF practices. Customer service specialist Derek Bishop explains how businesses can live up to TCF regulations.