A third of people (33%) claim that they have switched insurers over the past two years because of poor service; according to research.
It is worth the time and effort to explain the value of a product to the buyer, writes Alan Lakey.
Friends Life has revealed it paid £970,000 to families of children with cancer under its Child Cover benefit during 2013.
Friends Life has revealed it paid out over £90m in group protection claims to over 2,300 people during 2013.
CIExpert has analysed Friends Life's latest upgrade to its critical illness (CI) policy.
Friend's Life managing director, UK protection, Steve Payne discusses the insurer's latest critical illness enhancements in our newly launched COVER TV.
Friends Life has revealed it paid 91% of all critical illness (CI) claims received during 2013.
Friends Life has been unveiled as the title sponsor of the inaugural Women's Tour cycle race, which runs from 7th - 11th May 2014.
Pension reforms are driving the most prominent changes in group life. Fiona Murphy takes a look at market developments.
Friends Life has announced enhanced free cover level limits and increased rate guarantees to 3 years on all Group Protection products in enhancements to its Group Protection Online quote system.