FOS

Fraudulent insurance claims should allow the immediate cancellation of a policy, according to industrywide representations.

Law Commission proposals to hold insurers liable for damages after delays or refusing to pay a valid claim have been welcomed.

The proposed increased Financial Ombudsman Service (FOS) award limit is ‘not keeping pace'with today's costs, according to the (FOS).

The FSA has proposed changes to its complaints handling procedure as it reveals pure protection grievances continued to grow in the first half of the year.

Bronek Masojada, the chief executive of Hiscox has called for a separate trade body to represent the interests of general insurance from those of the life and savings sector.

Customer service, we are constantly told, is a prime way to differentiate between insurance providers.

Adviser networks had half of the complaints against them referred to Financial Ombudsman Service (FOS) upheld in the first six months of the year.

Last month's issue included a fascinating article on the concept of outsourcing disability benefits to the mutual insurance sector and an income replacement top-up which would be paid in addition to State Benefit (page 6 COVER Aug 2010).

The Financial Ombudsman Service (FOS) has revealed that consumers and businesses are digging their heels in over disputes forcing it to make a greater number of decisions.

Half of private medical and dental insurance complaints received by the Financial Ombudsman Service (FOS) have been upheld in the first quarter of the year.