Financial Ombudsman Service

The Financial Ombudsman Service (FOS) has seen a 179% increase in complaints about financial products and services in the first quarter of the 2013/14 financial year.

Advisers have seen the number of complaints against them soar over the past year, however figures show that more than half of the cases were dropped by the ombudsman.

FOS has said the more "pragmatic, commonsense" approach of the new regulator will fill the need to re-balance past industry issues like the extensive PPI mis-selling.

The family of a man who died of cancer but whose life insurance payout was refused on the grounds that he failed to disclose pins and needles have won their fight against Friends Life, after the Financial Ombudsman Service (FOS) ruled that the insurer...

The board of the Financial Ombudsman Service has appointed Amerdeep Somal as the new independent assessor for the service.

Insurers need to keep clearer records to aid in potential claims disputes following the introduction of the Consumer Insurance Act, according to industry observers.

Independent financial advisers as likely to claim as PPI claims management companies to the Financial Ombudsman Service

Networks Openwork and Sesame saw complaints against them at the Financial Ombudsman Service (FOS) rise in the second half of last year, with Sesame receiving over 90% more claims.

The number of complaints sent to the Financial Ombudsman Service (FOS) doubled in the last six months compared to the previous half year period, with Lloyds topping the list of shame.

The Financial Ombudsman Service (FOS) is currently upholding about 47% of all complaints, according to the FOS' own figures.